Client Conditions

These are the standard conditions attached to every proposal. They exist so that both sides know what happens before it happens.

Scope and change

The proposal sets out what is being built. Work outside it is quoted before it starts — you approve a number rather than receive one. Small changes during the build are absorbed where they are genuinely small.

Payment

• 50% on acceptance of the proposal, which books the delivery window
• 50% on launch, or 30 days after design sign-off if launch is delayed by the client
• Invoices are payable within 14 days
• Prices exclude VAT where applicable

Your responsibilities

Content, images, brand assets and feedback arrive by the dates agreed at kick-off. Where a project stalls waiting on these for more than 60 days, we may invoice work completed to date and reschedule the remainder.

Approvals

Each stage — structure, design, build — is signed off before the next begins. Revisiting an approved stage later is treated as a change, quoted separately.

Ownership

On final payment, all intellectual property in the delivered website transfers to you, along with the domain, hosting account and CMS. Third-party licences — fonts, stock imagery, plugins — remain subject to their own terms, and are listed at handover. We reserve the right to show the work in our portfolio unless you ask us not to.

Support and warranty

Thirty days of support follow launch, covering anything that does not work as specified. It does not cover new features, content changes or issues caused by third-party updates outside our control.

Cancellation

Either side may end a project in writing. Work completed to that point is invoiced, and everything produced to date is handed over. The initial 50% covers the booked delivery window and is non-refundable once work has started.